Wine Club
Frequently Asked Questions
To help guide you through these good decisions.
WINE SALES QUESTIONS
I’M DONE SHOPPING. WHAT NOW?
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WHEN WILL MY ITEMS ARRIVE?
Depending on your location, shipping times will vary. We ship online store orders weekly on the Thursday following the date of your purchase.
CAN I TRACK MY SHIPMENT?
When we finalize and ship your order you will receive an automated email from the courier with your tracking number. Once you have the tracking number you can log in to the courier’s website to get an estimated date of delivery. If you’re having trouble finding your tracking number, just reach out to us at wineclub@churchandstatewines.com.
CAN THE COURIER LEAVE MY WINE ON MY PORCH?
No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.
WINE CLUB QUESTIONS
How do I find my account information?
To edit or find any of your account or subscription information, simply sign in with your email address and password and click ‘Account’ from the drop-down in the top right-hand corner.
What are my MEMBERSHIP BENEFITS?
VIP treatment when visiting both our tasting bars
Complimentary tastings for members and two guests
15% off all additional wine purchases with no additional shipping cost when added to your club package
Advance access to all new and limited release wines
Exclusive member only events
Pre-sale and discounted tickets to winery-hosted events
SHIPPING
Wine packages are shipped quarterly in March, June, September and December. Wine Club packages are charged on the first and shipped between the 6th and 10th of the month in which you are to receive your package. Depending on your location, shipping times will vary. There may be a small additional charge to ship to some rural locations. We are unable to ship to PO Box addresses. Someone over the age of 19 must be present to sign for the delivery.
CAN I TRACK MY SHIPMENT?
When we finalize and ship your order you will receive an email with your tracking number. Once you have the tracking number you can log in to the courier’s website to get an estimated date of delivery. If you’re having trouble finding your tracking number, just reach out to us at wineclub@churchandstatewines.com.
CAN I SWITCH MEMBERSHIP TYPES?
Yes. Just keep in mind that by doing so, you are essentially canceling your current package and resubscribing to a new one. There are member caps to each of our packages, so availability is limited. We suggest that you email our club manager with any questions; wineclub@churchandstatewines.com.
WHAT WINES WILL BE IN MY SHIPMENT?
Each shipment is hand picked by our winemaker, choosing only the best wines in our cellar, with special attention to new releases and nearly sold out wines.
I WILL BE AWAY DURING MY NEXT SHIPMENT, WHAT CAN I DO?
If you will be away during the time of shipping you can delay your shipment until you return, just send us an email to let us know when you would like your package shipped wineclub@churchandstatewines.com.
You can also re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. Please ensure to do this prior to the 1st day of the month before shipment.
CAN I CHANGE THE ADDRESS MY WINE IS SHIPPED TO?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing the shipping address. Please ensure to do this prior to the 1st day of the month before shipment.
CAN I ADD MORE WINE TO MY PACKAGE?
Absolutely: anytime. Just send an email to wineclub@churchandstatewines.com.
WHEN WILL MY CREDIT CARD BE CHARGED?
Credit cards will be processed between the 1st and 7th of each shipping month.
CAN THE COURIER LEAVE MY WINE ON MY PORCH?
No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.
I FORGOT MY MEMBER NUMBER… HOW DO I FIND IT?
Log in to your account, click “Account” from the drop-down in the top right-hand corner. Your member number is listed in the right-hand sidebar.
SHARE YOUR EXPERIENCES
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